Who We Are

Our website address is: https://acx.works. We are a Singapore-based service brand specializing in aircon cleaning services for residential (HDB, condo, landed) and commercial units.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website (e.g. for service requests or testimonials), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Cookies

• If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies will last for one year.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out, login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. service booking forms, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who We Share Your Data With

• If you request a password reset, your IP address will be included in the reset email.
• For booking and scheduling services, your data may be processed through third-party platforms (e.g. WhatsApp Business, Google Calendar, payment gateways) to complete the service request.

How Long We Retain Your Data

• Comments and their metadata are retained indefinitely.
• For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• For service bookings, we retain customer details as long as necessary for service records, invoicing, and follow-up communication, unless deletion is requested.

What Rights You Have Over Your Data

• If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you.
• You can request that we erase any personal data we hold about you, except where we are obliged to keep it for administrative, legal, or security purposes.

Where Your Data Is Sent

• Visitor comments may be checked through an automated spam detection service.
• Booking requests and contact forms may be processed through automated spam detection, CRM, or scheduling systems hosted in secure third-party servers.

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Contact Us: If you have any privacy-related concerns, you can reach us at support@acx.works or via our WhatsApp hotline listed on the website.